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What to Mention on your Tech Support Request
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What happened? For
example: Did the result appear wrong? Did you get an
incorrect error message? Did the software
stop or freeze? Did the software crash?
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Short description of the
problem.
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What command or action
appears to have caused the problem? If a command, what
were some of the parameters that may be relevant?
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Details about the images
or other data that were being used. For example, what are
the format, size, data type, file extension, or other
properties you think may be relevant.
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Have you followed the same
procedure before, without a problem?
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Any other details you feel
may be important.
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